Wednesday, August 6, 2014

Why China Eastern Sucks

I have been dreading a flight back to the states with an infant since before Jonah was even born. The week leading up to it our very cranky teething baby spent most of his time crying because I didn't let him grab every item I was attempting to pack. The packing also coincided with Jonah developing his crawling and cruising abilities... it was a stressful couple of weeks.

Jonah trapped by our luggage.

I made sure to reserve a bassinet with a window seat so I could discretely breastfeed Jonah in semi-privacy. When we finally arrived at the airport check-in after our frantic day of last minute packing, a lovely sendoff from our friends and an hour long car ride Jonah was slightly hungry and fussy. The seats assigned to us did not have the bolt heads for a bassinet. The check-in person's excuse was they only promised to reserve the bassinet, not one of the seats where it could be bolted. Seriously! Is Jonah supposed to hang out in the bassinet in front of someone else's seat while Danny and I got our window and aisle seats elsewhere? At least the manager admitted that excuse made no sense. What the manager didn't do was apologize or try to accommodate us. They kept just saying they didn't make the reservation so it wasn't their fault. Awesome customer service. Not once did I hear any sort of apology for not honoring this request which their company promised us in writing a month and a half in advance. I don't usually argue with service people but this is 15 hour flight holding a seven month old... I hate China Eastern. Also they had the crappiest plane I ever flew internationally. It didn't even have personal entertainment centers. Stupid China Eastern.

Jonah sleeping on the airplane floor.
Jonah actually did way better on the plane than I had anticipated. It was a red-eye and he ended up sleeping for 10 of the 15 hours. Part of the time we put him on the floor on his bear mat, part of the time we held him. The other 5 hours he hardly fussed at all, I fed him under my nursing cover during takeoff and he didn't even complain about his ears popping. I'm still mad about the bassinet though.



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